Frequently asked questions

Speclang Shop

Questions before ordering

Choose the right service and understand what happens after your purchase.

What does Speclang Shop sell?

Professional language services: translation, revision, proofreading, post-editing, terminology and related content work.

How do I choose the right service?

Choose human translation for a new translated text, bilingual revision to compare a translation with its source, or proofreading for a text in one language. Post-editing reviews machine-translated material against the source. The product description explains each service and its options.

How is the final scope and price confirmed?

The store displays base rates or predefined packages. Files, language pair, specialization, volume, format, urgency and review requirements may affect the final scope. Consult the product description; non-standard work is confirmed before it begins.

What happens after I purchase?

Keep your order number and contact shop@speclang.pro with the instructions and references for your project. We coordinate the material, scope and delivery before starting. A purchase does not automatically begin work without the necessary project information.

What information should I prepare?

The source and target languages, regional variant, intended audience, service, type and volume of material, delivery format and preferred date. Mention access or confidentiality restrictions first so we can agree on a suitable way to receive the material.

How will I receive the completed work?

The delivery format and date are agreed for the project. Language services are not instant downloadable artwork. Let us know if you need an editable document, a particular file format or identifiable changes.

How do discount packs and prepaid credits work?

Each pack has its own eligibility, validity and application conditions; read its description before purchasing. Discount packs and prepaid credits are applied manually, not automatically in the cart. To use the benefit, select “Existing order” in the contact form, enter the pack’s order number in “Order number”, and describe the project you want to apply it to in the message. You can also send those details to shop@speclang.pro. Do not assume discounts combine.

Where can I ask about an order or invoice?

Use shop@speclang.pro or select Existing order in the contact form and include your order number. New project enquiries go to shop@speclang.pro. The professional application app is for potential collaborators, not customer quote requests.

Speclang Shop

Let's talk about your project

A clear brief helps us define the right service, scope and delivery. Choose the contact route that fits your request.

New projects

Tell us the service, source and target languages, subject, approximate volume and preferred delivery date. Agree on a suitable channel before sharing confidential material.

Ask about a project

Existing orders

For an order, invoice or payment question, include your order number. Never send card details, passwords or identity documents.

Get order support

Prefer a form? Send an enquiry without attachments through our contact page.

Open the contact form

Information and privacy

Consult our service terms and privacy information before ordering or contacting us.

Read legal information